Exercise app does not open on Sense

[piabiedtop]

Sudddenly the training app does not open any more. If I tick it on my watch, it goes to the next screen (which is normal) and then goes back to the screen where I select the training app. What I already tried: restart Sense, new installation of the Sense through the Fitbit app. Nothing works.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @piabiedtop.

Thanks for the details provided, the pictures, as well as the steps tried prior to posting. While this is odd, may I know if the same happens with other apps? Did you also restarted your watch as described here?

I understand you've tried troubleshooting your watch, but please try the following steps in the given order:

1. Forget your Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.
6. Once the process is completed, try opening the Exercise app one more time.

[Marzka]

This is happening to me also, have tried all of the above steps and it still won't work. 

[piabiedtop]

Hi there, I was travelling, so only just got to try, did all your steps and no result, same issue. All other apps work fine.

[piabiedtop]

So any one else that can help me out? Should I escalate this to FitBit support?

[LizzyFitbit · Accepted solution]

Hi there, @piabiedtop. Welcome on board, @Marzka.

@Marzka Thanks for your efforts while troubleshooting your watch, I'm sorry the same is happening with your Sense. It seems you've contacted our Support team; however, may I know if the issue persists? If that's correct, I'd recommend getting back to them in order to receive further assistance.

@piabiedtop Thanks for trying the steps suggested above. I noticed you already have a case created so please keep an open communication with our team, I'm sure they'll continue helping you with this matter.

[piabiedtop]

Thanks,the team suggested to dot the factory reset: 

1. Hold the button for about 8 seconds. 
2. When the Fitbit logo disappears, release the button briefly (for less than 2 seconds). 
3. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 
4. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

That did the trick, all is fine again, Thanks!

[LizzyFitbit]

@piabiedtop It's good to see you again.

You're welcome, and thanks for sharing the steps that worked for you. I'm glad the issue got sorted out and I hope you can keep enjoying the experience with your Sense.

In case you have some spare time, let me invite you to visit our Health & Wellness board where you can meet more people and start your own topics. Happy holidays!

[Orpiper]

That worked for me.  But I did a factory reset on the watch under setting, about sense.  The watch restarted, went through an update, and a walk through of setting it back up.

[LizzyFitbit]

Hi there, @Orpiper.

Thanks for joining this thread and sharing the steps that worked for you. I'm glad the Exercise app is working well and I'm sure this post will be of help for other users. If you haven't done so, visit our Health & Wellness board where you can make new friends and start your own topics.

Happy stepping!