Exercise app on Sense is crashing

[EdithD]

The exercise app on my Sense is not working

i have shut down and restarted my watch.

I have turned Bluetooth on and off.

I have disconnected and reconnected the Sense watch.

I have tried to go to customer support and the message says ‘try another trail’?

Moderator Edit: Clarified subject

[jakemaz]

That is what mine is doing also.  Reset multiple times. Removed and reconnected fit bit to app.  Turned on and off Wi-Fi and Bluetooth.  Is there an update that is needed.  Wanting to get on thread for resolution.

[jakemaz]

How did you fix it

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for your efforts, and I'm sorry for any inconvenience this has caused. This issue has been escalated to our team and so we can further investigate, please provide me with the model and OS version of your phone.

[Keikicat]

iPhone 7.  I did all the suggested “fixes” including the factory reset and the excercise app still doesn’t work.  Extremely frustrating as I use the watch for Marathon training.   Need it fixed asap.  I’m still under extended warranty.   Should I be using it?

[ExplorerXT]

Have you found a fix?

[LizzyFitbit]

Hi there, @Keikicat and @ExplorerXT.

Thanks for your efforts while troubleshooting your Sense. As mentioned before this was reported to our team so they can identify what might be occurring. I appreciate your patience and I'll update this thread once I receive more information.

@ExplorerXT Please provide me with the model and OS version of your phone so I can forward those details to our team.

[ExplorerXT]

It is my wife Sense that won't start the exercise, my Sense is working fine.

We both have an Android Samsung phone. Her is Galaxy A12 SM-A-125W.

[Honeypas57]

So what is happening with this issue?  You keep saying you have reported it to the support staff but nothing has fixed our problem or did I miss the fix? I have been experiencing this issue for over a month with no resolution. Please advise.  

[Orpiper]

A factory reset worked for me.  On your watch under setting and about sense.

[Cjt05]

Mine hasn't worked for a month. Have contacted support every week to see if anything has been done. Still not downloading 

[Orpiper]

Your exercise app isn't working?  Just want to be sure we're on the same page. If so, have you tried a doing a factory reset on your watch?

[Keikicat]

It don’t work for a month. Tried everything! I had an extended warranty, so when Fitbit didn’t come up with a solution, I used the warranty

Sent from my iPhone