Exercise heart rate zones data isn't correct on app

[kdavella]

Today after exercising I viewed from the first page of the app section “exercise”   It showed low heart rate activity.  This felt wrong compared to my exertion level so I went to back screen and found different ( and the accurate) data.   Can someone get back to me with a way to correct?   I think I will delete app and reset up to see if that works.  

 

 

Moderator Edit: Clarified subject and formatting

[LizzyFitbit]

Welcome, @kdavella. It's good to see a new face around.

Thanks for the steps tried prior to posting, and for the screenshots provided. You're right as the heart rate zones don't match between the initial and detailed screen. To look into this, may I know the model of your phone? If you haven't done so, please give a try to the following steps:

1. Log out from the Fitbit app.
2. Check if the Fitbit app is updated.
3. Force stop the Fitbit app and reboot your phone.
4. Open the Fitbit app and log back into your account.
5. Pull down on the screen to force a manual sync and check your details.

Hope this helps.

[kdavella]

Hi,
Thanks for the follow up.

I have iPhone X with iOS 14.6 and Fitbit app release 128.5.38

I followed your instruction and it is still happening.

Moderator Edit: Personal info removed

[LizzyFitbit]

Hi @kdavella. I hope you're doing well.

Thanks for getting back with the requested information, as well as trying the steps suggested above. Because the issue persists even after having your Sense updated, I'd suggest contacting our Support team so they can investigate on their end and provide you with further assistance. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

Have a good day.