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Extended Warrenty

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‎12-30-2021 14:21

‎12-30-2021 14:21

I received a sense as a Christmas gift. They also purchased the extended warrenty. How do I make sure that the warrenty is connected to my sense and my account?

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2 REPLIES 2

‎12-30-2021 17:56 - edited ‎12-30-2021 17:59

‎12-30-2021 17:56 - edited ‎12-30-2021 17:59

Unless someone has a better idea, contact support. 
Chat works well.

 

https://myhelp.fitbit.com/s/support?language=en_US

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎12-31-2021 17:42 - edited ‎12-31-2021 17:47

‎12-31-2021 17:42 - edited ‎12-31-2021 17:47

Hi Wyoruby,

 

First off, the person who purchased the extended warranty should have received an e-mail confirmation of the extended warranty plan and terms and conditions.  Ask the person if they can forward you that e-mail. 

 

When I purchased my FitBit Sense, I took advantage of the extended warranty.  FitBit Sense uses All State/Square Trade.  They sent me an e-mail with the plan details and terms and conditions. 

 

You can go to this website: https://help.squaretrade.com/support/s/

 

You can also contact:  File a claim online at www.allstateprotectionplans.com/claim or call toll-free at 1-877-927-7268 and explain the problem. 

 

Hope this helps. 

 

- iHealthWatch

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