What a wonderful person you are @TracyNTexas ! Get with customer support - phone or chat. They used to send out a shipping label so they can get the device to the owner, but I'm not sure how it works now. Could be the owner of the Fitbit wasn't sure if you were real or a scammer. Always having to be cautious, it might be why they haven't contacted you. Thank you for doing this. https://myhelp.fitbit.com/s/support?language=en_US
Ok thank you! I really hope to get it back to them!