help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Face/screen on Sense can't apart from body, how do I replace it?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-30-2023 03:44 - last edited on ‎06-30-2023 14:24 by Fitbit Moderator

‎06-30-2023 03:44 - last edited on ‎06-30-2023 14:24 by Fitbit Moderator

This is my third sense. This is the third one this has happened to. I'm trying to see how to replace it since it's been a year to the day since I bought it. I've also purchased the two year warranty but upon trying to use the return portal, it shows that none of my purchases are eligible, including the warranty? What's the 2 year warranty for?? 

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎07-01-2023 09:24

‎07-01-2023 09:24

Hi, @Mnmartin11 if you are unable to use the returns portal I would suggest getting in touch directly with Fitbit Customer Support on Contact.fitbit.com .  They will let you know your options.

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes