Factory Reset Didn't Erase Data

[illyill]

Somehow accumulated 36,000 steps in my sleep...  I wanted to reset my steps for today so unpaired the device, performed a factory reset, deleted Fitbit app cache and restarted my phone. I tried this 5 times but the Fitbit device is still showing 36k steps as well as the app.  

[Converse]

that many steps it should of recorded it as an exercise go into the app go to daily exercises and delete that exercise with the 36k steps hope that helps you out.

[Rich_Laue · Accepted solution]

Doing a factory reset of your tracker, will never reset any data already stored in the fitbit cloud server. The data is not on your tracker anymore. 

The only way to remove steps from your fitbit account is to log this time as driving. 

[illyill]

This worked - thank you!