Find phone is useless

[Clossman]

So I misplaced my phone tonight. Close proximity. No worries! I have a Sense that will help me find it! 

nope… I didn’t have the FitBit app open on my phone. Nada… 

Need I say anymore? It’s basically a useless feature if it only works when the app is open. Someone should do some analysis and work that out. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Clossman. Thank you for your feedback regarding find my phone feature.

Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[Guy_]

@Clossman  - it seems your phone setup is not correct.

You don't need the Fitbit app open for find my phone to work.

What you need to ensure is that it is running in background. And Bluetooth must also be active on the phone.

You can try the SimpleCheckUp app from the gallery to monitor how well your watch is syncing / connecting and test find my phone.

Once you have the phone working well it should work fine. 

Sometimes phones have Bluetooth issues which requires restarting them to resolve.

[Clossman]

Thank you for the information. I will make the adjustments for the app to run in the background.