Fitbit Pay is still not working on my Sense

[donor]

Was told by tech support that the 4.08 update would correct the issue of my Visa not being able to go into wallet for Fitbit pay. I've removed existing card, rebooted, done every fix they suggested but still cannot enter the card into wallet, even after the update.

Moderator Edit: Clarified subject

[CrisVillaFitbit]

Welcome back to the community, @donor.

Thanks for letting me know your situation with Fitbit pay in your Sense.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again.

[donor]

There is still no solution at all. I have done everything they have
instructed and I still cannot put my visa in wallet successfully. I have
upgraded software , uninstalled and rebooted and I still get errors.
Frustrated. 🙁

[MAGIX]

That is exactely the core of the  problem : whenever we contact support, we follow their instructions (update app, update device, reboot to factory settings). The issue still doesn't get fixed. We contact them again, even after ticket is escalated they give EXACT same instructions  etc.

Repeat to infinity this useless process and still stuck.

The amount of issues encountered is staggering and worrying. 

I have been a Fitbit fan for almost 10 years and avid user with different version of watches and health devices (scale) and I am extremely disappointed with the turn the brand is now taking regarding the solving of issues 

[donor]

I have had exactly the same problem, and it has been going on for several
months now. I cannot get anyone in the second tier tech support to call me
so we email back and forth which takes weeks. I have done every single
thing two and three times they have asked me to do. I don't know what to do
at this point. I am super frustrated. Especially frustrated because I have
been able to use Fitbit wallet in the past.

[MAGIX]

I feel your pain and understand your frustration. It's a waste of time and energy to contact the support and having the same response every time. 

Not impressed with the many recurring issues. I did complete factory reset, deleted the app from my phone and started over an incredible number of times.  Lot of money spent on something that does not work properly or does meet the advanced features that are  the selling point of the watches ! 

Reponse from customer support is consitantely the same and part of a repeated script with them just hoping that the issue will miraculously solve itself. 

Do better Fitbit, i regret the good old days before you were bought over and ruined