Fitbit Protection Plan in App notifications

[jkimrey]

I purchased my fitbit sense from a local store (not directly from fitbit).

During setup I was offered an extended warranty. I didn't purchase at that time and I no longer see the ability to purchase. 

I spoke to someone in support who said I would be offered the plan again on day 3 and day 11 of using the Sense.

Today is day 3 but I'm not seeing an offer .  Anyone know if that information (day 3, 11) is accurate?

Thanks

Moderator Edit: Clarified subject

[Odyssey13]

Hi @jkimrey  customer support is generally correct on what they tell you. You can also go directly to a few places that offer the additional warranty, but it has to be done within 30 days of purchase. Assurion is one place people on the forums have mentioned.

[USAF-Larry]

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@jkimrey wrote:

I purchased my fitbit sense from a local store (not directly from fitbit).

During setup I was offered an extended warranty. I didn't purchase at that time and I no longer see the ability to purchase. 

I spoke to someone in support who said I would be offered the plan again on day 3 and day 11 of using the Sense.

Today is day 3 but I'm not seeing an offer .  Anyone know if that information (day 3, 11) is accurate?

Thanks

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Three days after I activated my Sense, I received a pop-up on the app offering the extended warranty.  I closed the pop-up at that time. Don't know if another pop-up will occur 11 days after the activation, though.

[AlvaroFitbit]

@jkimrey Welcome to the Fitbit Community! It's great to have you here!

Let me help you with adding your Fitbit Protection Plan. Support is right you will get a notification on the first, third and eleventh day so please check for this notifications if you wish to purchase a protection plan for your device.

@Odyssey13 @USAF-Larry let me know how it goes.

Let me know how it goes.