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Fitbit Sence won't sync to my phone

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‎04-03-2021 12:38

‎04-03-2021 12:38

my phone and Fitbit since are not syncing together I have tried resetting the phone I've checked with my phone company and all is working in order and since this new update I haven't had data on sleep system and now the phone won't even sync with the app please help I have a Android phone Moto e6 it's been working for quite some time since I purchased the the watch and it was down once when the system was having trouble with the Android systems thank you

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3 REPLIES 3

‎04-11-2021 06:17

‎04-11-2021 06:17

This is my second Fitbit Sence that is not working. The service has been lacking and the product is flawed

 

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‎04-11-2021 08:44

In response to EDLO

‎04-11-2021 08:44

Have you taken a look at the steps found in the help docs? 

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‎04-11-2021 13:05

‎04-11-2021 13:05

Has it been resolved? I am having the same issue. I bought the Sense yesterday, set it up, and synced my devices. Today, I woke up, and they had stopped syncing when I fell asleep. No sleep data. App is on my phone (Samsung), but the phone doesn't recognize it. Customer Support sent me a c & p of the troubleshooting page, but nothing applies to this particular problem. I'm glad this was a Costco purchase, because I'm probably on my way back with it.

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