Fitbit Sense Battery Lasts less than 12 hours

[legiana92]

So I had been getting almost a week out of my Sense and then all of a sudden last week before the update it was draining dead in less than 24 hours. After the update I had charged it to 100% before bed and when I woke up in the morning it was completely dead. So it lasted maybe 8 hours as I am not sure what time it died. This is very frustrating as I picked the sense for the O2 sats and heartrate/stress features. I used it everyday to help monitor my health as I have some issues with heartrate sometimes. Something that costs so much should work properly. Is there any fix for it? Any reason why it all of a sudden started dying so fast? I do not use any other features like workouts or music, etc. 

[Gr4ndp4]

Hi, @legiana92  I suggest you contact "Customer Support" using the chat facility or phone for a prompt response.

Cheers

[Joseebou]

Hello, I have the same problem and I buy this new Fitbit Sense to replace my Fitbit Versa 2 (cause of his battery life was 4days instaed of 7 big days when she was new 3 years ago, wearing 24/24).

Now, I have a New Watch with battery life less than 48h and customer service told me to remove all sleeping and health monitoring !!!! 

God, I buy the Fitbit Sense to track my basic health as my Versa2 did with a little + as It's suppose to be a " SPECIAL Health tracking watch" !!!

VERY DISSAPPOINTED at this moment. 

[Gr4ndp4]

Hi, @Joseebou, did you contact "Customer Support"? 

Cheers