Fitbit Sense Dead - Followed All Advice on Forum Already

[DavidFuller2]

My Fitbit was fully charged yesterday morning.  Around 3pm it died.   

I took the following steps:

1) Tried the hard restart startup process, with thumb over button.  Note, I’ve never had an issue restarting this way before.  

2). I followed the instructions for cleaning the contacts on the watch.  I also made sure that all 4 pins were equal height on the charger.  I followed the instructions for cleaning the charger’s contacts.

3) I left it on the charger overnight.  It’s an outlet that I use for other chargers, so I know the electrical outlet works. 

4) I followed the instructions for restarting the watch again this morning.  

The screen is completely black.  There is no response from the watch.   This watch appears to be completely dead.  I’ve had it for five weeks.  Very disappointing. 

[Guy_]

Hi @DavidFuller2 - is it possible it got water in it? It is displaying such symptoms, or the recent update has a sad side affect of this sort on some watches.

Can you chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, to see if they can resolve it and if faulty the quickest way to get it replaced is where you bought it..

[DavidFuller2]

I haven’t gotten water in it or on it.  Maybe sweat from working out, but I thought it was supposed to be water resistant.   

I got it from Amazon and it’s been too long for a return.  

[Shedz8]

David, the same thing happened to my Sense. Fit Bit sent me a replacement that I received after a 28 day wait. The replacement wouldn't work either and I had to send it back. I hope this replacement doesn't take another 28 days. I am done purchasing Fit Bit devices (I've owned about 12). Good luck getting resolution from Fit Bit.

[Karami8241]

Hi David, how old was your sense?  I think mine is just dying won't restart, and all after last update.  Is stock on fitbit screen and trying to restart self but home screen wouldn't come up.

[Coffeemom84]

Good luck getting any resolution to this... I have been on with support most of the day in various ways and all they say is that there is not an issue with the update and that because I am outside the 1yr waranty period I will have to buy a new one! I just bought this 15 months ago... and had NO issues till 4 days ago when I updated it... very dissapointed... I used to LOVE fitbit but after this I am questioning getting another one... I have not been using outside of my normal use for the last year, its not bumpped, cracked or broken in any way except the software... My worst fear is I'm going to break down and buy a new one and then its either going to have the same issue or they are going to realize something is wrong and fix it and then I've spent a lot of money I didn't need to... 

[DavidFuller2]

Mine was 33 days old.   I know it was 33 days old, because I would have returned it via Amazon. 

[Guy_]

Hi @DavidFuller2 - although you can't get a refund you can no doubt get it replaced under warranty, 1 to 2 years depending on country law.

[DavidFuller2]

I’m in that process now.   It won’t be the same color as the original.  It’s taking forever.  The product last barely a month.   If the replacement  craps out, I’m just getting an Apple Watch.