Fitbit Sense Exercise Function Not Working

[X.G.]

I went for almost 2-hour bike ride yesterday and power walk today, yet when I attempted to set the Exercise mode on my Fitbit Sense, it didn't work. Steps were recorded, but not distance in either of the days. Anyone else having the same issue?

[cherylb6 · Accepted solution]

I am having the same issue and have been unsuccessful in contacting anyone from the “help” department. Has your issue been resolved?

[X.G.]

It has not. Nobody in Customer Service responded up till now. And mind you, I had this watch for less than 1 year. It's almost like they don't want to support prior versions, now that there is the Sense 2. This is not the first time I've had issues with Fitbit, and I had several models thought the years, but I'm done with the lack of response and accountibility. So I switched to Garmin. Good luck.

[MamaS1951]

My swim function stopped tracking my laps. 

[Bobros]

Mine will not go into exercise mode.

[Jenvans]

I'm having the exact problem!  So frustrating - no solution yet. 

[Ange_G]

I can no longer activate the exercise function either! When I hit the exercise button the running man icon moves to the middle of the screen for a brief second then the screen goes black. I can no longer select an exercise activity! 

[Ange_G]

Update: did a live chat with tec support. Was told to do a factory reset. Settings, about sense, factory reset 

It resolved the issue!!! 🙂