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Fitbit Sense Not Setting Up!

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‎03-01-2022 08:40

‎03-01-2022 08:40

Never had a fitbit before

 

I have a fitbit Sense, iPhone 13 Pro (not letting me connect)

 

Not letting me connect on my PC Bluetooth either! It fails after it asks me for the 4 digits!!

 

I have reset it for 10 seconds MANY times, and reset my phone, computer MANY times!

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4 REPLIES 4

‎03-01-2022 09:25

‎03-01-2022 09:25

Welcome to the Fitbit community.

 

Fitbits are designed to connect and work with only devices that have the Fitbit app installed. It's not going to work with a computer.

 

On your iPhone, what happens when you go through the process of adding your Sense through the Sense app? Where specifically do you get stuck and cannot progress?

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‎03-01-2022 10:15

In response to eezeepee

‎03-01-2022 10:15

I recently purchased a Fitbit Sense and am experiencing similar primary activation pairing issue. This is not my first Fitbit tracker/watch and I’ve tried all the steps in the forums to trouble shoot issue. I’m trying to pair Fitbit Sense with iPhone 13 Pro Max and received error of “Something went wrong - there was an error while trying to pair your device”. I’ve attempted all of the recommendations listed in the forums from and even tried the activation process on secondary apple device (iPad Pro).  

None of the following actions have resolved the pairing issue.

Restarted iPhone

Deleted/Installed Fitbit App

Restarted Sense

turned off all other Bluetooth devices

charged (100%) - activation attempted while charging


Any further recommendation in troubleshooting would be greatly appreciated.

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‎03-01-2022 10:18

In response to eezeepee

‎03-01-2022 10:18

I have the fitbit app on my PC 🙂

 

The second it says "sense found" it asks for a 4 digit pin, then it messes up once I enter the pin 😞

It gives me the option abort, and nothing else. Says failed!

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‎03-01-2022 11:12

In response to forestcitysites

‎03-01-2022 11:12

@forestcitysites Hmm that's interesting about the Windows app. I honestly wasn't aware of it but don't think it's a common way to sync Fitbits.

Screenshot_20220301-140809.png

The description does mention a "wireless sync with USB dongle" so I don't know if it's talking about the USB charger or something else.

 

So when you put the pin into the iOS app, you're getting the same error as on the Windows app?

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