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Fitbit Sense Restarts by itself after being charged

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‎01-21-2021 23:01 - last edited on ‎01-22-2021 05:19 by Fitbit Moderator

‎01-21-2021 23:01 - last edited on ‎01-22-2021 05:19 by Fitbit Moderator

I've purchased my Fitbit via Amazon, before I send the watch back to them. I have been having problems of the watch restarting after recharging and it can last up from 30 min to an hour. This has happened to me twice, first time was 7 days after wearing it and today would mark another week exactly. I know it could be software problems, but I've read on these forums that these were fixed long ago through an update. Mine is up to date, so what is the problem?

 

 

Moderator edit: updated subject for clarity

 

 

 

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‎01-21-2021 23:17

‎01-21-2021 23:17

Probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎01-22-2021 05:16 - last edited on ‎07-29-2024 05:41 by Fitbit Moderator

In response to Guy_

‎01-22-2021 05:16 - last edited on ‎07-29-2024 05:41 by Fitbit Moderator

Hello @dhernandez42 Welcome to the Community Forums! @Guy_ Thanks for the input! 

@dhernandez42 I've created a support case on your behalf. You should receive an email from Customer support. Note that they may take a bit long to get back to you due to recent events affecting our operations. 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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