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Fitbit Sense Settings no long work

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‎08-30-2022 12:07

‎08-30-2022 12:07

I have a Fitbit Sense where the settings menu doesn't work. I see settings on the lists of apps, but it doesn't have a gear. When selected, the fitbit locks up. Is there a way to factory reset the Sense without using the settings menu?

 

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‎08-31-2022 03:59

‎08-31-2022 03:59

Hi, @acp333 welcome to the community, restart your "Sense" by squeezing the side button for about 20 seconds until the logo appears and then release it. After about 30 seconds the clock screen should be up & running again. If you are still stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎08-31-2022 06:15

In response to Gr4ndp4

‎08-31-2022 06:15

That function works. Upon reboot, the settings app is still missing the gear icon and when directe delete selected it doesn't work.



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‎08-31-2022 06:32

In response to acp333

‎08-31-2022 06:32

Hi, @acp333 In your Fitbit app on your phone "Today" screen touch your icon in the top left corner>"Sense" tile>Gallery>"Sense" tab>swipe up to and touch "Settings">make sure it is installed. Return to "Today" & sync.

Let us know what you find.

Cheers

 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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