help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense battery dead within hours.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-03-2020 13:29 - last edited on ‎04-20-2021 10:40 by Moderator Alum

‎12-03-2020 13:29 - last edited on ‎04-20-2021 10:40 by Moderator Alum

I charged my Sense yesterday afternoon to a full charge and when I woke this morning my battery was completely dead! I haven't made any changes to my settings and actually had my watch off for a good hour or 2 as I was painting and didn't want to get paint on it. Any suggestions?

Best Answer
22 REPLIES 22

‎06-22-2021 06:47

In response to SunsetRunner

‎06-22-2021 06:47

@SunsetRunner Thank you for your reply. 

 

I've proceeded to send your information to the Customer Support team with these updates for further assistance with the problem you mentioned, but it seems they already sent you a reply. Make sure to keep the Fitbit app updated to the latest version available. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes

‎06-22-2021 08:24

In response to DavideFitbit

‎06-22-2021 08:24

Yep and they finally acknowledged that the answer is to not use my discount code that this is their issue.  I have ordered a new device from someone else.  Once it is received my question is how can I totally delete my fitbit account?  I do not want them to have access to anything of mine.

 

Thank you

Best Answer
0 Votes

‎10-12-2022 08:01

‎10-12-2022 08:01

Same thing happened here...  Resetting Fitbit Sense allows it to work, a few hours later the touch screen becomes inoperative, and then a few hours after that, a full battery quickly drains to nothing.

 

Not happy as it seems to be an issue with the Fitbit Sense that I would have hoped Fitbit/Google would have taken responsibility and corrected the problem for anyone experiencing the same problem, but since the warranty just expired on the watch, I am being it I am out of luck.

Best Answer
0 Votes