Fitbit Sense charging

[JMacWoody]

I bought my FitBit Sense in August 2021.  It would no longer charge by early January 2022 (five months later).  After contacting customer service, I immediately returned my defective Sense via the prepaid FedEx return label provided by Fitbit.  That was on January 5th.  It is still somewhere in transit with no scheduled delivery date.  I contaced customer service this week and they said to give them 5 more days after it is received by their warehouse team (again, there is NO scheduled date for the defective product to be delivered to their warehouse team).  And, of course, I have to wait for how many weeks after that to get a replacement product?  Here's the problem.  You sold me a defective device.  You need to replace it.  Forget the supply chain excuses.  I have been a loyal Fitbit user for years, but this is RIDICULOUS!  Has anyone else experienced this?

Very Frustated (and soon to be former FITBIT devotee)  

[DramaQueenDiva]

Hi @JMacWoody,

This is a user-to-user forum, you need to get in touch with Customer Support again.  They are the only ones who can help you at this point.  The chances of them seeing your post on here are slim.

[Valeriafox]

I bought my Sense fitbit in mid January 2022. It won't take a charge. I have only charged it 4 times. Completely dead. I am so upset ?. I have been with fitbit since 2004. Have had great hopes for a tracker that would work. My sleep tracker ends my sleep when I get up to pee. So it says I only sleep an hour a night. HELP me! Does ANYONE know how I send it back. Or how to get a hold of someone who can help me? Thank you!

[Guy_]

@Valeriafox-  see your other post for an answer.

[JMacWoody]

I sent my Fit Bit sense back on January 5, 2022 using the prepaid FedEx label provided by Fitbit.  The package has been from Texas to California to Arizona and is now back in California (same locations where it was earlier in January).  Stil lno scheduled delivery date and it's been well over a month.  Fitbit customer support says they aren't responsible for the courier even though they select the return method.

[eezeepee]

@JMacWoody That's the case from what I've seen for any company. Once it's in the courier's hands you are supposed to try to contact them. What has Fedex said? That's pretty ridiculous that's it's been all over the place for over a month now though.