Fitbit Sense damaged screen

[81malibu]

New fit bit owners, purchased 4 at Christmas time. Couple days ago saw my screen is cracked,  have no idea on what it bumped or how it happened.  Contacted support to see how to get it repaired and was basically told that I am sh*t out of luck.

Yes I would like warranty as I have no idea how it happened but at least a response on how to repair it.

This one also had a protector on it as well,  wish I would have read these forums before my purchase as it would have swayed my decision.

Now I have one new junk sense and 3 other that will probably follow suit.

Oh well know better now not to support fit bit again.

Rant over

Bruce

Moderator Edit: Clarified subject

[SilviaFitbit]

@81malibu Welcome to the Fitbit Community. 

Thanks for sharing your experience with Fitbit Sense and our Support team. Your feedback is appreciated, we're always striving to improve our products offered. Our team will provide options based in the Fitbit Warranty. 

Fitbit strives to improve the experience with our products and services, and the feedback we received from our members is a big part of that process as it helps us to evaluate our procedures and make sure that we are delivering what our users want and need. Be sure that your comments haven't gone unnoticed.

See you around.