04-27-2021 18:05
04-27-2021 18:05
I was wondering if anyone else was seeing a lower quality glass/screen on the Fitbit Sense? I have had my Sense for a month and I am already seeing scratches on the screen/glass. I have had other Fitbit products like the Versa and I never would get scratches on the screen/glass. I contacted customer support and they say there is nothing they can do but give me a discount on a new watch. I already paid a lot of money on this watch, I don't want to pay for another.
04-30-2021 01:05
04-30-2021 01:05
Hi @mlov.
I've been using mine since September and can't say I have any visible scratches on the display. Obviously it's made from glass though and if the right thing comes along and makes contact, it will scratch.
I've seen some users apply screen protectors, maybe that is something you could explore?
04-30-2021 01:09
04-30-2021 01:09
I have mine only a month and there is a crack the whole way across it I have it insured so I will leave it until it fully goes but I've had a versa for 2 years and was in the gym full time and it never broke