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Fitbit Sense got disconnected and not syncing

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‎12-08-2021 15:09 - last edited on ‎12-09-2021 16:56 by Fitbit Moderator

‎12-08-2021 15:09 - last edited on ‎12-09-2021 16:56 by Fitbit Moderator

Hi

 

I purchased Fitbit sense less than a month ago. 
 
Suddenly the Bluetooth would not connect. So I tried factory resetting the watch. Initally it showed a large red cross mark on the screen. Then it started updating using the app's Bluetooth. It's been more than two hours and the screen is still stuck with the circular progress tracker showing minimal change.
 
How to resolve this?
 
 
Moderator edit: updated subject for clarity. 
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2 REPLIES 2

‎12-08-2021 15:14

‎12-08-2021 15:14

In fact, after 16% update and waiting for 2 hours, the Bluetooth connection got lost and it's again stuck.

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‎12-09-2021 17:44 - last edited on ‎02-21-2026 08:36 by Fitbit Moderator

In response to adityag92

‎12-09-2021 17:44 - last edited on ‎02-21-2026 08:36 by Fitbit Moderator

Welcome to the Fitbit Community, @adityag92. Thank you for mentioning  the steps you have followed in order to sync your Fitbit Sense again. 

Please check help article: Why can't I update my Fitbit device?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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