Fitbit Sense has stopped recording health metrics except Resting Heart Rate

[FitGravy]

Hello!

As the subjuct line says my Sense has stopped recording health metrics except Resting Heart Rate. The last day it did was September 27th then from then on there has been no data. My fitbit is synced to my phone and other data is mesured and recorded but not Breathing Rate, Heart Rate Variability, SpO2, and Skin Temperature.

I have tried unsyncing and resyncing the Sense, restarting the phone and fitbit, I have unpaired and re-paired them, and uninstalling and reinstalling the Fitbit app. Everything short of factory resetting the fitbit. I'm afraid it might be broken... any help or suggestions would be greatly appreciated. 

Thanks!

[Guy_]

Hi @FitGravy  - if you have restarted the watch, swipe to the left and click on the Today app. There it will show you lots of the information.

You may have to click Edit and select the items you wish to see, but it will give you a better idea if your watch is working normally.

[SunsetRunner]

After security update 1/5/2022 my Sense metric data stopped being recorded.   Your suggestion to look left, edit showed 2 hrs + for sleep last night, still no metrics on app.   I'll check tomorrow after more sleep .    It's all very curious .

[Guy_]

Hi @SunsetRunner -  if the data appears on the watch and not the health metrics, it's an App issue. You have several options.

• Clear the Fitbit App cache and force stop it
• logout and login
• Uninstall the Fitbit App and reinstall it and redo the notifications and app notifications and any special setups.

Your past data may not appear in Health metrics but it may the following day, so be patient doing the steps one at a time and waiting.