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Fitbit Sense is locked

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‎04-06-2022 03:24

‎04-06-2022 03:24

I just bought my fitbit and I was trying to set it up then it came with a message saying it is locked as a result I can’t pair it with my phone. I had a chat with someone earlier who said she is not fully equipped to help and she forward my case to someone who will contact me by email. 
does anyone here know how I can fix this issue please? I am really annoyed with this. 

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2 REPLIES 2

‎04-06-2022 13:13

‎04-06-2022 13:13

Hi @SunsetRunner.

 

Where did you buy your Sense from and was it new or second hand? I'd suggest returning it to the place you purchased it, as it seems as though its not new and someone has previously set it up. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎04-06-2022 18:26

In response to N8teGee

‎04-06-2022 18:26

It was brand new and sealed, not second hand. I bought it 

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