help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2021 07:32 - last edited on ‎08-11-2021 07:37 by Fitbit Moderator

‎08-11-2021 07:32 - last edited on ‎08-11-2021 07:37 by Fitbit Moderator

My sense stopped syncing. I've made multiple attempts with a fully charged device and phone but nothing is happening. What do I do?

 

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-11-2021 07:40

‎08-11-2021 07:40

Hello @dianeb7359. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend making sure that you have followed all the recommended tips in this help article: Why won't my Fitbit device sync?

 

Also, please make sure that the Fitbit app is up to date. If you notice that it requires an update, please complete the update by following the instructions here. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes