Fitbit Sense not charging

[trying-hard]

My Sense will not charge, using iphone charger to plug sense charge cable into. I have have tried swapping the plugs over but no go. Used different power points, no luck. Anyone else have this problem?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@trying-hard It's great to have you here! 

Let me help you with your Fitbit Sense not charging and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

[trying-hard]

 Still no assistance with this, getting very upset, paid $499 for a device which is unusable!

[CBV2]

trying-hard, as you paid $499 you must be in Aus.  You say you are using an iPhone charger.  The older ones are useless.  Even with an iPhone you need one of the larger ones, e.g. 18W or 20W.  I suggest you try a larger one.  I am using the USB socket on a outlet board as the supply, which I see provides 15W , and it is charging as I type.  In the last five minutes, well maybe 10, it has gone from 84% to 91%. And now as I finish this it is at 95%

[MacStephen]

Yes. The charging contacts get dirty within a week or two on this model. I have no idea why. I have a Versa and Versa 2 that have never had a charging issue in many years. Regularly the charging pins on the Sense turn white I am assuming a reaction with perspiration. The watch needs to be cleaned with Isopropyl Alcohol with a Q-Tip to resolve the issue.

[AlvaroFitbit]

@MacStephen I hope you're doing well!

@trying-hard I checked with our Support team and they informed me that they have been in contact with you. Is this correct? Have they been able to help you?

@MacStephen @CBV2 thank you for your input and help in this thread.

I look forward to your reply.

[trying-hard]

Hi Alvaro

Thankyou for your assistance, l have finally been able to get a resolution.



Sent from my iPad

[CBV2]

trying-hard, what was the resolution please?

[trying-hard]

Hi,

Fitbit are replacing my sense but not the charge cable. Here’s hoping it is not the charger at fault!

Sent from my iPad