help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense not increasing step count when display is on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2021 13:19 - last edited on ‎01-15-2021 08:25 by Fitbit Moderator

‎01-13-2021 13:19 - last edited on ‎01-15-2021 08:25 by Fitbit Moderator

When I look at the screen of my Sense when I am walking the current step count doesn’t increase but when I put my arm down and continue walking and then look at it again it increased but doesn’t continue to increase while looking at step count while I continue to walk I tried restarting it and that didn’t change anything so I’m wondering if that is just how it works or if there is a problem?

 

 

Moderator Edit: Clarified subject

 

 

Best Answer
0 Votes
2 REPLIES 2

‎01-13-2021 13:36

‎01-13-2021 13:36

Yes, @XTR60, that is basically what happens. Your arm quits swinging when you lift it up to look at the screen, so it momentarily does not detect steps.  As soon as you start swinging your arms, the count resumes.

Best Answer

‎01-15-2021 08:23

In response to USAF-Larry

‎01-15-2021 08:23

Hello @XTR60 Welcome to the Community Forums! @USAF-Larry Thank you so much for the input! 

 

I was able to see that you received information about your inquiry. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Have a great day!

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes