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Fitbit Sense not recognizing stairs/floors - but Inspire does.

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‎10-12-2020 08:54

‎10-12-2020 08:54

I recently bought a Fitbit Sense, but it doesn't recognize stairs.  I live in a house with a person who wears an Inspire and it tracks the number of floors correctly (but does not track her sleep - another issue for another day).  Also, there is a greater than 10' elevation difference between floors.

Does anybody have a solution?

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8 REPLIES 8

‎10-12-2020 10:12

‎10-12-2020 10:12

@SoozieE have you tried rebooting sense several times by pressing and holding the left button until Fitbit logo appears. Also does it track stairs during your walks uphill or in any other locations?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-14-2020 09:51

In response to Marrrmaduke

‎10-14-2020 09:51

Does the Sense count the steps as you walk up the stairs? 

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‎10-14-2020 13:03

‎10-14-2020 13:03

@SoozieE The person in your house with the Inspire can't have floor counts because that device doesn't count floors at all -- it doesn't have the hardware for it.

 

I haven't had an issue with floor counts at all.  Are you making sure your arms are swinging as you're climbing the stairs?  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎10-17-2020 07:56

In response to Heather-S

‎10-17-2020 07:56

I walk with a cane, so one hand is on the rail at all times.  And yes, you are correct, she doesnt have an "Inspire" . . . my bad.

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‎10-17-2020 07:57

In response to Rich_Laue

‎10-17-2020 07:57

yes, it counts the steps, but not the stairs.

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‎10-17-2020 07:58

In response to Marrrmaduke

‎10-17-2020 07:58

No, I havent tried that.  Let's see if that helps. Thanks.

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‎12-17-2020 09:50

‎12-17-2020 09:50

Since the latest software update (.15 at 12-7-2020) the stairs counting is broken, it stays 0 since that update. Is anyone have this problem?

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‎10-18-2021 07:56

In response to SunsetRunner

‎10-18-2021 07:56

I just got my fitbit sense and it does NOT track my stairs.... i changed my stride i have rebooted..... it also hasnt been tracking my sleep.... i changed it to sensitive and still nothing..

Reminders are suposed to go off evry so many mins that i remain inactive... NOPE

My glucose reminder doesnt go off either, and i have set my alarm every morning and nothing.... my phone alarm is set 20 mins before my watch and i was planning on using it as a backup incase i started to fall back asleep.... guess i need to set 2 alarms on my phone....

I am frusterated..... thinking about returning it and getting a samsung.

Wish it did all the things it says it is supposed to!!!! 

Sorry you are all having the same issues!!! 

 

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