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Fitbit Sense not showing 4 digit passcode

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‎07-03-2022 11:57

‎07-03-2022 11:57

So I have just got a Fitbit Sense watch, bought second hand. I am trying to put it on my account, however although it finds the watch, it then asks to copy the 4 digit code from the watch to the phone. This unfortunately is 4 dashes, which is not what is required. I have tried resetting the watch 3 times etc but to no avail. Every time it shows the dashes only. Anything else I can try?

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4 REPLIES 4

‎07-03-2022 23:36

‎07-03-2022 23:36

That suggests that it's prompting you for a PIN. Are you able to contact the seller to get it?

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‎07-04-2022 02:52

In response to SteveH

‎07-04-2022 02:52

The watch should show a pin, this is then copied onto your phone. Still nothing showing today. 

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‎07-04-2022 02:54

In response to ClockworkCodger

‎07-04-2022 02:54

I was just wondering if the watch was protected by a PIN, whether you need to enter it before it will show the 4 digit number

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‎07-05-2022 03:07

In response to SteveH

‎07-05-2022 03:07

No the PIN is required to pair it via Bluetooth to my  iPhone. I note from previous questions that this is one that seems to be unanswerable unless Fitbit know what it should be. Without being able to pair I can’t update the watch time or any accessories. It’s not even heavy enough to use as a paperweight!

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