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Fitbit Sense not switching on

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‎07-15-2021 05:43

‎07-15-2021 05:43

I switched off my watch and the its not switching on anymore it appear fitbit logo all the time 

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5 REPLIES 5

‎07-15-2021 08:52

‎07-15-2021 08:52

It Affects me too. Only the logo on the screen. Has been like that for 2 days. I restarted like 30 times. And even the battery went to 0.... charged again and again the logo. 

 

What should I do? 

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‎07-15-2021 12:22

In response to JoseRomeropaba

‎07-15-2021 12:22

perhaps it is the charger..

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‎07-15-2021 12:54

In response to lablover55

‎07-15-2021 12:54

No it was full charged 

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‎07-16-2021 09:44

In response to Nino1978

‎07-16-2021 09:44

Hello @Nino1978. Nice to see you around! @JoseRomeropaba Welcome to the community forums! 

 

@lablover55 Nice to see you around and thanks for your input! 

 

@Nino1978 I appreciate your help in trying some troubleshooting steps and thank you for the information. At this time, I was able to see that you have contacted our Support Team and they are currently working on your case. I recommend keeping an eye on your inbox since they will get in touch with you shortly. 

 

@JoseRomeropaba Your help is also very appreciated and since the issue has persisted, I recommend contacting our Support Team for additional assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎07-19-2021 06:44

In response to JoseRomeropaba

‎07-19-2021 06:44

Ciao, Support ask me to do factory reset as listed below, it is in italian hope it will help, mine its working again now.

 

1. Tieni premuto il pulsante per circa 8 secondi fino a quando lo schermo non si spegne.
2. Dopo lo spegnimento dello schermo, sentirai una breve vibrazione:
3. Una volta sentita la vibrazione, rilasciare il pulsante e premere immediatamente e tenere nuovamente premuto il pulsante.
4. Attendi fino a quando non viene visualizzato il logo Fitbit, una volta scomparso:
Rilascia immediatamente il pulsante e poi premilo immediatamente e tienilo nuovamente premuto, finché non senti una vibrazione.
Dopo aver sentito la vibrazione, rilascia il pulsante.
Questa vibrazione indica che hanno avviato il ripristino delle impostazioni di fabbrica.

:Una volta fatta questa procedura la preghiamo di configurare nuovamente il Fitbit al suo account. 

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