Fitbit Sense not syncing

[EggsBacon]

I tried following sync directions

I don’t know how to check cache

I’m not getting pair message anymore

I love my Fitbit, but can’t get synced Frustrated

Moderator edit: subject for clarity

[Gr4ndp4]

Hi, @EggsBacon, welcome to the community, It's a pity you are having a problem syncing your Sense. You do not mention the make & model of your mobile phone, Fitbit-compatible devices advises on some issues that exist for some devices. If your phone is not mentioned and is running an O/S that is above the minimums mentioned you should be OK. To clear the cache in the Fitbit app on your phone you should go to the app tray (I can't be more precise because I do not know which phone you are using) for instance with Android 11 open "settings" swipe up to and touch "Apps", swipe up until you find the "Fitbit" app & open it. Swipe up to and touch "Storage" and you should see "clear cache", touch this to clear the cache.

These articles may be of help, How do Fitbit devices sync their data? and Why won't my Fitbit device sync? I suggest you work through the advice and if still stuck post here again with details of your phone and precisely where you are having unexpected problems.

I hope this helps.

Cheers

[EggsBacon]

Thank you for the help. I did synced YES! I have an iPhone 7

Here’s to a great day

[WilsonFitbit · Accepted solution]

Hello @EggsBacon. Welcome to the community forums. @Gr4ndp4 It's nice to see you around and thanks for your awesome input. 

@EggsBacon I'm sorry to hear the difficulties you experienced and thank you for the steps you've followed. I'd like to let you know that if the answer given by @Gr4ndp4, helped to resolve your concern, I recommend marking that answer given as the best answer. By doing this, others users with a similar inconvenience can find a faster response. 

On a side note, I'm glad to hear you're now back on track. 

See you around.