Fitbit Sense screen fell off

[MagdaK]

Hi Guys,

My fitbit sense screen fell off.

It's under 1 year old. Can I get it fixed under warranty?

Thanks

Moderator Edit: Clarified subject

[Clove6060 · Accepted solution]

You got a pic?

I’d be interested in seeing the condition.

Meanwhile, I suggest you contact Fitbit support and see about proceeding with a warranty/replacement claim.

https://myhelp.fitbit.com/s/support?language=en_US

[MagdaK]

I do have a pic but don't know how to post it here😕

[Clove6060]

 

[MagdaK]

I don't have that option here?

Anyway, I manage to it out this morning, fitbit is sending me new replacement 

[Clove6060]

Wonderful News! 

[LizzyFitbit]

Hi @MagdaK. Welcome to the Community Forums. @Clove6060 Thanks for your great help!

@MagdaK Thanks for bringing this to our attention, as well as trying to share a picture with us. I'm glad you're receiving assistance and I'm sure our Support team will work on your replacement so you can be back on track soon.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can find inspiring stories, meet more people and start your own topics.

Have a good day.

[sapfw]

i had the same problem today and they told me because i'm out of warranty they won't replace it. it's absurd that fitbit won't acknowledge that this is a design defect on their part that they have a responsibility to fix.

[MagdaK]

It happened to me again since! It's purely faulty thing about fitbit. I was lucky enough I git replacement twice tho



Sent from my Galaxy