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Fitbit Sense screen not responding suddenly

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‎10-21-2020 10:41 - last edited on ‎10-22-2020 12:03 by Fitbit Moderator

‎10-21-2020 10:41 - last edited on ‎10-22-2020 12:03 by Fitbit Moderator

Hello, I got a new Fitbit Sense and activated it yesterday. Today, midday, I got a notification and upon checking it I noticed the screen wasn’t responding. I connected it to the charger and pressed the button for 10-12 seconds and still no use. I was on the Live Chat when the conversation got disconnected and I got an “Error Page” screen. Now every time I try to start a new live chat session I get the same error. I believe it’s a defected product and now I have no way of contacting the representative I was speaking to (his name is Angelo). Any help/advice please?

 

 

Moderator Edit: subject format

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‎10-22-2020 12:02 - last edited on ‎01-24-2025 07:18 by Fitbit Moderator

‎10-22-2020 12:02 - last edited on ‎01-24-2025 07:18 by Fitbit Moderator

@Noufie Welcome to the Community.

Sorry to hear about your unresponsive Sense and thank you for reaching out to our Support team. I noticed that you already have an active ticket with our support team so please keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

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