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Fitbit Sense side button not working

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‎10-11-2020 06:08 - last edited on ‎10-15-2020 08:20 by Fitbit Moderator

‎10-11-2020 06:08 - last edited on ‎10-15-2020 08:20 by Fitbit Moderator

Anyone know what to do when the side button stops working? 

 

 

Moderator Edit: Clarified subject

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‎10-12-2020 10:23 - edited ‎10-12-2020 10:26

‎10-12-2020 10:23 - edited ‎10-12-2020 10:26

@PaulW44 could you please elaborate? What does it mean it's not working? Usually the first step is to reboot the device. Go to settings app on your Sense, scroll down to shut down and tap, then press the button to power the watch up.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-15-2020 08:22 - last edited on ‎06-21-2025 08:02 by Fitbit Moderator

In response to Marrrmaduke

‎10-15-2020 08:22 - last edited on ‎06-21-2025 08:02 by Fitbit Moderator

@PaulW44 Thanks for joining us! 

Let me help you with your Sense button not working. Did you try the suggestion that @Marrrmaduke shared with you? I also noticed that you already have a ticket with our Support team so please work with them to find a solution.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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