help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense stopped charging after the firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2021 23:05 - last edited on ‎07-23-2021 05:01 by Fitbit Moderator

‎07-22-2021 23:05 - last edited on ‎07-23-2021 05:01 by Fitbit Moderator

A few days ago the fitbit suggested I upgrade my Sense's firmware. Following the upgrade the Sense stopped charging. I shutdown the Sense and restarted it, but it still is not charging.

 

Any ideas?

 

Thanks

 

 

Moderator edit: subject for clarity

 

Best Answer
0 Votes
1 REPLY 1

‎07-23-2021 05:04

‎07-23-2021 05:04

Hello @ariele. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend following all the suggested troubleshooting steps in this help article: Why isn't my Fitbit device's battery charging?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes