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Fitbit Sense stopped tracking sleep suddenly

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‎10-16-2021 06:40 - last edited on ‎10-16-2021 07:16 by Fitbit Moderator

‎10-16-2021 06:40 - last edited on ‎10-16-2021 07:16 by Fitbit Moderator

Until Thursday night, my sleep was tracked without fail. Since then I’ve tried all the previously suggested things such as rebooting the device, forgetting device on phone, logging out of the app, turning off phone, removing app from phone. My sleep sensitivity is turned up and my sensors are clean. Fitbit was worn in the same position it has since I’ve had the device since late March. I’ve never had as much trouble with a Fitbit either rapidly losing charge or random features just suddenly stop working as I have had with this Sense. 

 

 

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‎10-16-2021 07:15 - last edited on ‎08-23-2024 04:07 by Fitbit Moderator

‎10-16-2021 07:15 - last edited on ‎08-23-2024 04:07 by Fitbit Moderator

@Laine_Fawkes It's great to see you in our Fitbit Community. I totally understand how you feel since your Fitbit Sense is not tracking your sleep data. By the way, thank you for trying to get it fixed before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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