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Fitbit Sense stuck on Fitbit logo

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‎09-30-2020 05:02 - last edited on ‎09-30-2020 07:52 by Fitbit Moderator

‎09-30-2020 05:02 - last edited on ‎09-30-2020 07:52 by Fitbit Moderator

I have uninstalled app long with reset fitbit. All it does continue to tell me to down load app to set up. I get green check marks through set up the screen never changes from the fitbit logo after that. I called got no answer. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-30-2020 08:00

‎09-30-2020 08:00

@mylilgirl1229 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Fitbit Sense being stuck on the Fitbit logo and thank you for troubleshooting this issue. Does you Sense shows as setup on your account? If it does I suggest you remove it from your account, restart it and your phone and set it up again.

 

Also sorry for the difficulties you are having with reaching out to our Support team. If the issue persists I will be more than happy to create a ticket on your behalf so they can assist you.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-30-2020 10:58

In response to AlvaroFitbit

‎09-30-2020 10:58

I have tried these steps. I have even tried setting up on my tablet to see if it would work that way. No such luck.

 

I was able to get someone to respond and try to help through fitbit messenger on Facebook they were not able to help much either so the did make a ticket. No i am waiting tl hear back. Just frustrating i am looking forward to go new fitbit. I started out with original fitbit flex, went to charge 2, to charge 3 now Sense. Hoping to be able to use my sense or get it replaced if something is wrong with it. 

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