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Fitbit Sense stuck on logo and reset doesn't work

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‎07-26-2023 02:02 - last edited on ‎07-26-2023 07:26 by Fitbit Moderator

‎07-26-2023 02:02 - last edited on ‎07-26-2023 07:26 by Fitbit Moderator

My fitbit device stuck on logo and it doesn't work now and even reset following the instructions isn't working as well. The instructions mentioned in couple or answers doesn't help as well

So what can I do?

 

Moderator edit: clarified subject.

Best Answer
6 REPLIES 6

‎07-26-2023 13:41

‎07-26-2023 13:41

Mine did the same. Called tech support did nothing and because 1.5 years old did not even offer me a discount for a new one. Glad I paid $300 for a watch that doesn’t even last 2 years. Will never buy fit bit products again!! They know it’s an issue!!

Best Answer

‎07-26-2023 14:01

In response to Crystaldustin1

‎07-26-2023 14:01

True, Just had a chat with Support team and they are like if its out of warranty best we can do is to give you discount. I mean why would I want a discount to buy a same product having fundamental issues. I can see many people on this forum itself pointed out this issue, which clearly means its a design issue and they know it. 

Best Answer

‎07-28-2023 05:17

‎07-28-2023 05:17

Having the exact same issue. Tried the suggestions to fix and nothing has worked.

Best Answer

‎07-30-2023 08:15

‎07-30-2023 08:15

I’m having the same issue but Fitbit is just a couple months old. We’re you able to find get past the loop?

Best Answer

‎07-30-2023 08:43

In response to chelsie11

‎07-30-2023 08:43

Some people have, but I've tried every suggestion I've seen and still no luck.  Still dead as a door nail and stuck in that reboot loop.   

Best Answer

‎07-30-2023 18:55

In response to chelsie11

‎07-30-2023 18:55

Nopes. Nothing works. For some it might have worked but for me it's dead. It keeps on reboot and then battery dies and recharge to repeat the loop

Best Answer