Fitbit Sense will not charge

[SMStickel]

Ugh. I am constantly trying to get my NEW Sense to charge. It worked for a couple of weeks. Then would not charge. I cleaned it.  I ordered new cables and rebooted and that worked for a while (2 weeks). And now, it has stopped charging again. HELP. 

[ChipT906]

I am having the same issue. Last week I was able to charge it after cleaning, now it’s been dead 4 days. 

[Guy_]

To see what's happening with the charge

Connect the charge cable to the watch and plug it into a PC USB port

The PC should announce a connected device with a sound, it means its connected and charging

[if there is no sound, either the volume on the PC is low, or off, or the watch is not properly connected to the charger, or has an issue]

if PC then announces a disconnected device with another sound, it means the watch battery is either flat or the watch is dead, or some other issue

anyway wait 10 minutes [for battery to get to 5%] 

if the watch or battery is not dead it will announce device connected again

[the watch may also wake up]

if after an hour there is nothing on the watch face

try starting it by pressing a button for a few seconds and waiting for the logo to appear or restarting with the buttons

if nothing comes on the screen, either there is a screen or button fault or the watch is dead  - but wait

Check the button start procedure, for Sense and Versa 3 especially, to make sure you are actioning it properly

Operating the button correctly, just to make sure

Worn on the left arm -

rest your other thumb on the arm to the left of the watch

and forefinger on the back of the hand

and do a gentle squeeze of the watch

[WilsonFitbit]

Hello @SMStickel, @ChipT906, welcome to the community forums! @Guy_, it's great to see you around and thanks for your great input!

@SMStickel, @ChipT906, it looks like you've followed these suggested troubleshooting steps as well, so if the inconvenience persists, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

See you around.