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Fitbit Sense will not pair with my Pixel 3XL

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‎06-23-2021 12:35 - last edited on ‎06-24-2021 10:05 by Fitbit Moderator

‎06-23-2021 12:35 - last edited on ‎06-24-2021 10:05 by Fitbit Moderator

I just purchased a Fitbit Sense, according to the computer app it has the latest OS.

I have a Pixel 3XL running Android 11.

 

I managed to get my new Sense connected to my computer, but even though I was able to pair it with my computer app and attach it to my WiFi the screen just keeps telling me to download the app.

 

I've restarted both the Sense and my phone multiple times. Please help, or I'm going to have to send it back; this is unusable.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎06-23-2021 12:38

‎06-23-2021 12:38

Nevermind, as soon as I posted this I fixed the issue by turning off the Bluetooth on my computer.

Best Answer

‎06-24-2021 10:10

In response to sallydillo

‎06-24-2021 10:10

Hello @sallydillo. Welcome to the community forums. 

 

I'm sorry for the experience you had and thank you for the detailed information and for the troubleshooting steps you've tried. I am now glad to hear that the inconvenience is resolved. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer