Fitbit Sense will not sync to iPhone

[Josephine1501]

I have been trying for the last 4 hours to get my new Sense to Sync to my I phone I have tried everything, the last straw was doing a factory reset and error message came up stating that there was still some data and to sync and try again, this really is a nightmare can anyone please help I am desperate 

Moderator edit: subject for clarity

[Memmerling]

I want to know the same thing, this is crazy!

[WilsonFitbit]

Hello @Josephine1501, @Memmerling. Welcome to the community forums. 

I'm sorry for the inconveniences and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. @Josephine1501 If you performed a factory reset, make sure to set up your Sense to your Fitbit account. If you experience any inconvenience to set it up, please check: Why can't I set up my Fitbit device?

@Memmerling I was able to see that you have reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about your case, I recommend replying back to them and they will be glad to continue assisting you. 

See you around. 

[Josephine1501]

Thank you, I have contacted customer service and I am being sent a new sense as nothing worked.

[SunsetRunner]

Hi @WilsonFitbit 

I have also reached out to customer service twice concerning this issue as it is very intermittent.  As of yesterday my Sense went back to not syncing again.  Last time I spoke with CS she really didn’t seem confident that this issue wouldn’t happen again.  Do you have any suggestions for me as my data from yesterday seems to be lost and I am unable to get it to connect now. 

[WilsonFitbit]

@Josephine1501 I'm glad to hear that a replacement has been sent to you! @SunsetRunner It's nice to see you around. 

@SunsetRunner I'm sorry for any inconvenience and thank you for your help in contacting our Support Team. I was able to see that they have provided a resolution for your case. If you still have questions about the outcome of your case, my best recommendation is that you please reach out to them and they will continue assisting you. 

See you around. 

[Josephine1501 · Accepted solution]

Hi, I have now received my replacement fit bit and everything appears to be fine.  

[WilsonFitbit]

@Josephine1501 Great to hear that your replacement Fitbit device is working fine! 

Have a wonderful day! 

[ABGABG]

If problems syncing I’m presuming to a mobile phone, make sure you don’t have Bluetooth on an ipad that is close by. hope this helps 

[WilsonFitbit]

Hello @ABGABG. Welcome to the community forums! Thank you for your great input! 

There is also another scenario. If you receive notifications from your phone on your Fitbit device, you'll need to disable the Bluetooth bond between your phone and Fitbit device before using a different phone. For more details, please check: How do Fitbit devices sync their data? Why won't my Fitbit device sync?

Hope this helps.