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Fitbit Sense won't charge

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‎06-19-2021 05:14 - last edited on ‎06-19-2021 07:31 by Fitbit Moderator

‎06-19-2021 05:14 - last edited on ‎06-19-2021 07:31 by Fitbit Moderator

Hi.  My Sense won't charge. I have cleaned contacts.   I have held the button down for 10 seconds.  I can't reset because the only screen I get is 0%.

 

This Sense has become part of my day to day.   Help please

 

 

 

Moderator edit: subject for clarity

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‎06-19-2021 07:36

‎06-19-2021 07:36

Hello @Ambayer. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried. At this time, please make sure that you have followed all of the steps suggested in this help article: Why isn't my Fitbit device's battery charging?

 

If that doesn't work, please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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