Sense not getting notifications

[Mhohlbein]

Hi there,

I am also having trouble getting my Sense to give me notifications.  I have an iPhone XR.  It was giving me notifications until the last couple of months.  i have tried everything out there.  I am now on iOS 14.6.  What else can I do besides go buy a different Fitbit device which is not something I want to do although I am missing my Versa 2.

I appreciate any help or words of wisdom.

Thanks

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mhohlbein.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Sometimes a missing requirement is the cause and I recommend confirming the steps to set up notifications and confirming the troubleshooting instructions in this help article: How do I get notifications from my phone on my Fitbit device? 

Hope this helps. 

[Mhohlbein]

After spending HOURS on this I don't know what else to do.  It is so frustrating since it worked for months and should not be this unstable to just stop working.  This item costs way to much for that to happen.  I am at my whit's end!!  What next?

Thanks,

Michelle

[LiliyaFitbit]

Thank you for your reply, @Mhohlbein.

I am sorry to hear about the frustration this situation has caused. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[sidmobile]

Was this ever fixed?  It seems to be affecting Android users as well, but many seem to have the issue after the firmware update.  I'm not sure if this is related or not.

[LiliyaFitbit]

It’s good to see you in the community, @sidmobile.

Thank you for joining the thread and sharing your concern. I was able to see that you have already contacted our Support team regarding this. Thank you for your time and efforts. I would like to confirm that our team is currently working to resolve the notifications issue affecting our Android users, and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I appreciate your patience and look forward to getting you back on track.

See you around.

[sidmobile]

Thank you LiliyaFitbit. We users are happy this is being looked at. This kind of response is much more appreciated then throwing the notification troubleshooting guideline at us or asking to check the settings for the Xth time.

Hope this can be resolved soon.

[Rich_Laue]

Android users have a completely unrelated issue, from iOS, that fitbit is aware off. (see the red note on top of this page) 

For iOS, make sure preview is turned on and that fitbit has access to the notification center. 

[sidmobile]

What is sad is I've gotten a reply to my ticket, asking me to factory reset my fitbit, which I have painstaking explained has been tried many times without success.

It's bad enough to have these issues, but these non-sense replies and suggestions are just infuriating.