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Fitbit Sense won't keep a charge

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‎08-23-2021 03:26 - last edited on ‎08-23-2021 06:03 by Fitbit Moderator

‎08-23-2021 03:26 - last edited on ‎08-23-2021 06:03 by Fitbit Moderator

I've only had my sense for 6 months now.  For the last couple of days, my sense won't keep a charge.  I charge it every night, have cleaned the charging ports and tried charging it at different locations.  I only use it for tracking my steps.  Does anyone else have this problem and know how to fix it?  Any help is greatly appreciated.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-23-2021 06:04

‎08-23-2021 06:04

@SunsetRunner Thanks for being part of our Community! 

 

Thank you for troubleshooting this issue. There are additional tips that you can try in this help article.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-23-2021 10:43

‎08-23-2021 10:43

I have had mine Fitbit Sense for less than two month and already on third charging cable. When they work charges fine, what is wrong with the cables.

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‎08-26-2021 10:56

In response to LHoldfit

‎08-26-2021 10:56

@LHoldfit Welcome to the Community.

 

This isn't expected from your device so I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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