Fitbit Sense won't set up

[Delciwelci]

Just got fitbit sense. Trying to set it up, but it has two hours if the app saying be patient taking longer than expected.  I also have a versa that is still connected, didn't know i had to disconnect it.  How do I start over?

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Delciwelci. Welcome! It's good to see a new face in the Forums.

Thanks for your efforts while trying to complete the set up process. Before anything else, let me explain that the Sense and Versa have a very similar operative system and because they use the Fitbit App Gallery, the Fitbit app doesn't allow you to have both of them in the same Fitbit account.

That being said and to get your Sense connected to your account, I'd recommend to give a try to the following steps:

1. Go to the Bluetooth settings and remove the Versa from the list.
2. Turn off the Bluetooth on your phone and any other device nearby.
3. Double check if the Fitbit app is updated.
4. Restart your Sense.
5. Turn on the Bluetooth just on your phone and open the Fitbit app.
6. Tap your profile picture > Set Up a Device > Sense > Switch to Sense. Follow the onscreen instructions to continue.

Let me know how it goes.

[jamesconlon50]

Having problems setting up a sense also. tried all of the above steps, keeps going to 5% then telling me "looking for sense", the phone and sense are side-by-side

[LizzyFitbit]

Welcome to the Community, @jamesconlon50.

Thanks for joining this thread and trying the step suggested in my previous post. I'm sorry you keep getting that message. Given this situation, I went ahead to check your details and I noticed you already have a case created with our Support team. Your case is in good hands, so please keep an open communication with them in order to receive further assistance.

[Shedz8]

I had a Sense for about 6 months and loved everything about it.......Then it stopped working. Contacted Fit Bit and after about a month, I recieved a replacement. It wouldn't work at all. So now I have to send it back. Hopefully it won't take another month to get this one back. I think I'm done purchasing Fit Bit devices. Good luck with yours. 

[LizzyFitbit]

Hi there, @Shedz8.

Thanks for joining this thread and letting us know about your Sense. While I'm glad you're receiving help, I understand where you're coming from and I'm sorry for this inconvenience. Our team constantly works on our devices, and the input we receive from our members is a big part of the process. Your feedback is appreciated and we'll keep working to improve the experience with them.

[Sniko7]

I have tried these steps and more and no change. I have talked to support through chat but I need to call. Is there anywhere that can just do the set up for me? I am just so over this. 

[LizzyFitbit]

Welcome on board, @Sniko7.

Thanks for trying the steps suggested in this thread.  I understand  how you're feeling and appreciate the time taken on this. I noticed you already have a case created and my best advice is to get back to our Support team. They have specialized tools that will allow them to evaluate and provide you with further assitance. Please keep an open communication with them.