Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app keeps asking me to update my Sense

I have a Sense that ran into problems installing the battery fix firmware update, so I put it in storage for a while. Today I was (miraculously) finally able to get it updated to version 44.128.6.21, but I'm still getting notifications from the app prompting me to update to avoid battery overheating. Both the Sense itself and the app show that it is running firmware 44.128.6.21, but the notifications keep coming anyway. If I tap it and try to run the update process anyway it fails with a red X on the Fitbit screen and the cycle continues.

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

Hi there, @DRLR. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Fitbit app is still asking you to update your Sense. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
I did not contact them about this issue, and that ticket is no longer open.
Best Answer
0 Votes