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Fitbit device keeps vibrating when I already answered the call

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‎03-12-2023 03:12 - last edited on ‎03-24-2023 09:48 by Fitbit Moderator

‎03-12-2023 03:12 - last edited on ‎03-24-2023 09:48 by Fitbit Moderator

I have an issue where I will receive the incoming call notification on my watch but it will continue to show and vibrate, even after answering the call or letting it go to voicemail. Hitting the answer or hang up while in the call disrupts the call.  It is extremely annoying so I hope others know how to fix this. Running iPhone 12 with iOS 16

 

Moderator Edit: Clarified subject

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‎03-24-2023 09:49 - edited ‎03-30-2024 03:14

In response to Clove6060

‎03-24-2023 09:49 - edited ‎03-30-2024 03:14

Hi there, @Bulfrog. Welcome to the forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. @Clove6060 Thank you so much for your help!

Since it's related to the call notifications I'd recommend to try the following:

  1. On the Fitbit app, tap on your profile's icon > Sense > Notifications and turn off call notifications.
  2. Restart your Fitbit device and reboot your phone.
  3. Turn back on the notifications on your Sense and the Fitbit app.
  4. Try receiving a call notification one more time.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎03-12-2023 10:26 - edited ‎03-12-2023 10:28

‎03-12-2023 10:26 - edited ‎03-12-2023 10:28

Reset watch by holding side button until Fitbit logo comes on then let it process. 

I got the 12 and it’s happened to me a few times.

ios 16.3.1 as well.

 

may need to restart phone as well.

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎03-24-2023 09:49 - edited ‎03-30-2024 03:14

In response to Clove6060

‎03-24-2023 09:49 - edited ‎03-30-2024 03:14

Hi there, @Bulfrog. Welcome to the forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. @Clove6060 Thank you so much for your help!

Since it's related to the call notifications I'd recommend to try the following:

  1. On the Fitbit app, tap on your profile's icon > Sense > Notifications and turn off call notifications.
  2. Restart your Fitbit device and reboot your phone.
  3. Turn back on the notifications on your Sense and the Fitbit app.
  4. Try receiving a call notification one more time.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-30-2023 17:54

In response to Clove6060

‎03-30-2023 17:54

Thank you, I have restarted everything,  Seems stable enough just every now and then it happens but at least it is not everytime like it was.

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