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Fitbit frozen

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‎03-27-2022 19:27

‎03-27-2022 19:27

Fitbit is stuck on the start up screen, I can't shut it down 

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2 REPLIES 2

‎03-27-2022 20:35

‎03-27-2022 20:35

Have you tried holding the side button for 10 seconds? ref: Update, Restart, and Erase | Fitbit Sense User Manual

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‎03-28-2022 02:40 - edited ‎03-28-2022 02:42

‎03-28-2022 02:40 - edited ‎03-28-2022 02:42

Let the battery drain flat over the next few days if a button restart as mentioned by Victor below doesn't work. Charge it again and then it should "reset' and allow an orderly restart. Not usually recommended to let the battery drain to 0%, but you don't have much choice. 

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