Fitbit issues with iPhone

[Lekshaji]

My Fitbit didn’t synch well with my iphone. Hence i tried to detach my Sense from the app, reinstalled Fitbit app, restarted my Sense, removed Sense and Sense controls from paired devices on phone and tried to re-pair them. The app went on searching for the device for 2 hrs and still wouldn’t find it. I tried from another phone and facing same issue.

I tried every debugging step possible. Restarting and connecting sense to charger, restarting iphone, reinstalling app , turned bluetooth off/on etc. 

when i try to contact support i get an error message in every browser. 

[Guy_]

Hi @Lekshaji  -  you can also reach support via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Lekshaji]

Hi @Guy_ 

That option didn’t work for me. Opened a page with a wrong country and before i could change it, it progressed to a blank url (sigh!) 

[Guy_]

@Lekshaji  - may be necessary to logout of the App and restart the phone first.

[Lekshaji]

@Guy_ As mentioned in my original post - been there done that!

[Deoge]

There is a bunch of videos on utube about this problem