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Fitbit logo in my Sense since 9/10

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2023 15:26 - last edited on ‎09-27-2023 10:16 by Fitbit Moderator

‎09-26-2023 15:26 - last edited on ‎09-27-2023 10:16 by Fitbit Moderator

I only have fitbit logo showing since 9/10 on my fitbit sense. Spent 45 minutes with fitbit on the phone and with at least 86 people same day same issue, all fibit sends is warranty up and buy a new one. 

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3 REPLIES 3

‎09-27-2023 10:16

‎09-27-2023 10:16

Hi there, @DeeCincy. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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‎09-27-2023 11:06

In response to EstuardoFitbit

‎09-27-2023 11:06

They did not help. They advised the warranty is up and to but a new one. This is obviously a fitbit issue as others have had the same issue on the same day with the same device. 

Best Answer

‎09-28-2023 04:47

In response to DeeCincy

‎09-28-2023 04:47

Hi there @DeeCincy, thanks getting back to me. 

I'm sorry to hear that you were not satisfied with how your issue was ultimately resolved. Since they are the only ones who can change things for you, I strongly advise you to get in touch with them again.

I hope you can see that we're working to make our goods and services better.

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